6 Design Tips to Improve IVR and Save Time and Money

There is no denying whether you love or loathe them, IVR solutions implemented well can help to deal with high call volumes, reduce cost and improve customer service. Business hours can be extended to provide a round-the-clock response, every day of the year, and seasonal spikes can be managed to take payments which would normally require temporary staff or costly overtime.

Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way to make a payment, check a balance or top up credit on a mobile ‘phone, many customers are happy to use a self-service IVR solution. 

However, other people just want to speak to someone directly and do not want to spend several minutes listening to a recorded message and selecting different options. Worst of all is when the caller ends up in a loop back where they started and then they have to repeat everything to a live contact centre agent.

There is no denying whether you love or loathe them, IVR solutions implemented well can help to deal with high call volumes, reduce cost and improve customer service. Business hours can be extended to provide a round-the-clock response, every day of the year, and seasonal spikes can be managed to take payments which would normally require temporary staff or costly overtime.

Mobile Broadband Pricing Survey Reveals an Increase in Large Mobile Data Bundles

TCL has tracked Mobile Internet and Mobile Broadband prices since 2007 and provides tariffs and analysis for 140 MNOs in 66 countries including 2,117 plans and options. TCL has seen a continued increase in mobile data packages of more than 10 GB which now accounts for almost 37 per cent by all number of plans surveyed.


The July edition of the quarterly Tariff Consultancy Ltd (TCL) Global Mobile Internet/Mobile Broadband Price Tracker(Q2-15) subscription service highlights the increase in the size of Data bundles available as data usage intensifies worldwide. 

TCL has tracked Mobile Internet and Mobile Broadband prices since 2007 and provides tariffs and analysis for 140 MNOs in 66 countries including 2,117 plans and options. TCL has seen a continued increase in mobile data packages of more than 10 GB which now accounts for almost 37 per cent by all number of plans surveyed.

The " average inside the bundle rate GB (Giga-Byte) for the 10 GB+ plans is now €1.60 per GB, almost 1/10 of the entry-level (500 MB) plan of €15.88 per GB ".

TCL finds that MNOs are introducing “unlimited” data plans during the last quarter, which in fact have a very high data allowance, including: 

    • Bahrain: 4G LTE Home & Mobile Broadband with a 1000 GB data allowance
    • Denmark: with a 500 GB data allowance
    • Bahrain: with a 500 GB data allowance
    • Kuwait: with a 500 GB data allowance 

Other new mobile data price trends identified in the Q2-15 survey include: